Introduction and Scope of This Policy
This Privacy Policy is issued by crwon99 ("crwon99", "we", "our platform") and applies to all users who access or use the online betting platform at crwon99.app, including the website, mobile applications and any related services offered to players in Malaysia.
By registering an account or continuing to use the crwon99 platform, you agree to the collection and use of your personal information as described in this document. If you do not agree with any part of this policy, you are advised to stop using our platform.
crwon99 operates under international licensing and complies with data protection requirements set by the relevant regulatory bodies. We recognise privacy as a fundamental user right and make it a priority in every aspect of our operations.
Personal Information We Collect
During the registration process and use of the crwon99 platform, we may collect various categories of personal information. This collection is done transparently and only for the purposes stated.
| Data Category | Specific Details | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, identity card number (MyKad), date of birth, gender | Identity verification and KYC compliance |
| Contact Data | Email address, mobile phone number, mailing address | Account communications and customer support |
| Financial Data | E-wallet information, bank account details (for FPX), transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser, login session data | Account security and fraud prevention |
| Usage Data | Game history, betting preferences, session duration | Service improvement and responsible gambling |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Improved user experience and traffic analysis |
How We Use Your Information
crwon99 uses collected personal information solely for legitimate purposes relevant to providing responsible online betting services. The following are the primary uses of your data:
- Verifying your identity during new account registration and complying with Know Your Customer (KYC) requirements set by international licensing bodies.
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrencies (USDT, BTC, ETH) securely and accurately.
- Maintaining your account security by monitoring suspicious login activity and detecting unauthorised access attempts.
- Providing effective 24/7 customer support in Malay and English through live chat and email.
- Informing you of platform updates, eligible promotions and changes to our Terms & Conditions or Privacy Policy.
- Complying with legal obligations including anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
- Conducting data analysis to improve user experience, optimise platform performance and develop new features.
- Monitoring usage patterns for the responsible gambling programme and identifying players who may need support.
Sharing Information with Third Parties
crwon99 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain limited circumstances, we may share information with the following parties:
- Payment service providers: Information required to process financial transactions through the payment platforms used, such as e-wallet providers and FPX payment gateways.
- Technology service providers: Technical partners who assist in platform operations, data analysis and cybersecurity — subject to strict confidentiality agreements.
- Regulatory and law enforcement bodies: In situations where disclosure is required by law, court order or official investigation by the relevant authorities.
- International licensing bodies: Information required for compliance audits and verification of crwon99's operating licence.
Cookie Usage Policy
The crwon99 platform uses cookie technology and similar tracking technologies to improve your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies (Required): These cookies are needed for basic platform functions such as login session verification, account security and transaction processing. The platform cannot function without these cookies.
- Preference Cookies (Optional): These cookies save your preferences such as interface language, display theme and other personal settings so your experience is smoother on each visit.
- Analytics Cookies (Optional): These cookies help us understand how users interact with the platform, allowing us to make meaningful improvements based on actual usage data.
You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your betting experience.
Data Storage and Security Measures
The security of your data is crwon99's top priority. We implement various technical and organisational measures designed specifically to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
- Data encryption during transmission using Transport Layer Security (TLS) protocol with 256-bit strength for all communications between your device and crwon99 servers.
- Password storage using strong one-way hashing algorithms — your password is never stored in plain text on our systems.
- Strict internal access controls ensure only authorised staff can access user data, and only to the extent required for their duties.
- Continuous security monitoring and periodic penetration testing to identify and address potential vulnerabilities before they can be exploited.
- A comprehensive security incident response plan to ensure any data breach is handled promptly and affected users are notified.
Your data is retained for as long as necessary to fulfil the purpose of collection or as required by applicable law. After that period, data will be securely deleted or anonymised.
Your Rights as a User
crwon99 respects and guarantees the following rights to every user of our platform regarding their personal data:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right of Rectification
You may request correction of any inaccurate or incomplete information in your records.
Right of Erasure
Subject to legal requirements, you may request deletion of your personal data from our systems.
Right of Restriction
You may request that we restrict the processing of your data in certain circumstances while your request is being resolved.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right of Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the crwon99 customer support team via live chat available 24/7 within the platform or by email at [email protected]. We will process your request within a reasonable time.
Protection of Underage Users
The crwon99 platform is a service designed exclusively for individuals aged 21 and above. We do not accept registrations from individuals under the age of 21 and do not knowingly collect any personal data from them.
If we discover that personal information of someone under the age of 21 has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. We encourage parents and guardians to monitor their children's online activities and use the parental control tools available.
Amendments to This Privacy Policy
crwon99 reserves the right to modify or update this Privacy Policy at any time without prior notice. Such changes take effect immediately upon publication on our platform. The latest update date will always be displayed at the top of this document.
We encourage you to review this Privacy Policy periodically to ensure you are always aware of how we manage your personal information. Continued use of the crwon99 platform after any changes are published is considered your acceptance of those changes.
For changes deemed material or significant, crwon99 will endeavour to notify users via in-platform notifications or email to the address registered in your account.
Contact Us Regarding Privacy
If you have any questions, concerns or complaints relating to this Privacy Policy or how crwon99 handles your personal data, our support team is ready to assist.
You can reach us via live chat available 24/7 within the crwon99 platform, or through our official email: [email protected]. Our support operates fully in Malay and English.